FAQs

Do you ship overseas?
We currently ship within Singapore and to South East Asia. Shipping is free within Singapore.

For South East Asia, shipping is at a flat rate of SG$25 (except for bully items) and will be added at check out.

Delivery covers courier charges only. Buyers are responsible for any custom duties or taxes in their respective countries. 

How long will it take to get my order?
If you are in Singapore, delivery usually takes 1 to 3 working days. It may take longer, up to 5 days, when we are experiencing high demands.
 
If you are in South East Asia,  deliveries can take anywhere from 7 to 16 days. It may take longer depending on each respective country’s covid measures and restrictions.
 
What information must we give to order on your shop?
Please provide your delivery address, contact number and/or email address for us to facilitate delivery for your order. You can include a note when you check out if you have any special instructions for our delivery team.
 
What happens if my purchase is meant as a gift for someone?
You may enter the person delivery address and contact number when you check out. You may also add a note to us to ensure item is properly packaged.
 
For gift wrapping service, we charge an additional $5. This will include procuring the wrapper(s), doing up a simple card with your customised message, packaging the item securely and wrapping it up. To enjoy this service, remember to add ‘Gift Wrapping Service’ to your cart before you check out.
 
This service is only available in Singapore. It is not available for South East Asia orders.
Note: This service will be available after 1 June 2020.
 
What happens if I receive a faulty or wrong product?
Alert us within 7 days on karla@karlatech.com or sms/what’s app/call us on +65 9097 8769. Once we have ascertained that the product is faulty or wrong, we will do a 1-to-1 exchange and re-deliver this to you at no extra cost.
 
You can refer to our returns & refund policy here for more information.
 
Are your products authentic?
Our parent company is the authorised distributor for the brands we carry in Singapore and Asia. So yes, our products are authentic. All of our products are certified and have gone through various quality and safety checks.
 
How many brands do you carry?
We focus on quality and currently have over 20 curated brands in parent company portfolio. This list is growing.
 
For brands offered on www.pumpanickel.com, visit the ‘Our Brands’ webpage.
For all longboard brands, visit our specialised web-shop www.thanelife.com
For all freestyle scooter / trick scooter brands, visit our specialised web-shop www.oddstash.com
 
Is there warranty for your products?
Yes, our trikes, quads and kick scooters have a 1 year warranty for manufacturing defects (not covering wear & tear). Due to the high impact nature of action sports like skateboarding and freestyle scootering, our skateboards, longboards, trick scooters and accessories are under warranty for 1 week to 1 month.
 
Please email us at karla@karlatech.com to check warranty period for specific products.
 
Can I be notified when a product is back in stock?
Yes, please email karla@karlatech.com if you want to be notified when a product is back in stock.
 
How can I contact you?
We can be contacted via email: karla@karlatech.com; tel: +65 6702 4879; hp: +65 9097 8769. Pls note we are not online 24/7 so we may not respond in time if you use the chat function on the website. The best option is to what's app/sms or email us.

Do you have a showroom for me to view or try your products?
Yes, our showroom is at 362 Upper Paya Lebar Road, #0515 Da Jin Factory Building, Singapore 534963. Visits are by appointment only. SMS/WA/Call us at +65 9097 8769.
 
Note: Due to Singapore’s Covid CB measures, our showroom is currently closed until further notice.